What kind of mix do I need to send you for mastering?
For best quality we need a 24bit / 44Khz or higher WAV or AIFF mix. Make sure the mix is not clipping at 0db and there is enough head room available. Mixes at between -3 and -12db peak level at 24bit resolution are the most acceptable. Of course you can also send us a 16bit 44Khz mixdown or an mp3, but the end quality of the master will differ. Try to obtain the best possible mix in terms of great balance between the instruments and great stereo imaging. This will have an effect on the way the final master will sound.

Should I apply compression, EQ or limiting to the final mix?
It's usually better to not add any sound processors on the main buss before rendering as this leaves less room for the mastering engineer to add the final touch. Adding EQ, compression and effects on individual tracks within the song to create a desiarable mixdown is a better approach.

How can I send my material to you?
You can send us your material via any free service such as sendspace.com or wetransfer.com. Upload the final mix there with a reference to be sent to our e-mail contact@pulseaudiomastering.com.

Do I have to pay first and also fill out an order form?
If you are a new client then the answer is no. You are welcome to send us the mixdown or a sample of it to try us out. If you like it then we can discuss and setup payment and completion times. Once agreed and payment was received we will complete and deliver the final master to you as a 16bit 44khz Wav file as a downloadable link.

Is there any guarantee that my music is safe with you?
We respect our client's work and privacy and have taken the neccesary measures to protect all the files on our server(s). Our main audio server iskept off line and our hard drives that contain client data are locked inside the studio which is under surveillance protection at all times.

How will I receive my masters when completed?
All mastered tracks are sent back to you in the following formats: 16bit 44khz WAV ( AIFF or 320kbs mp3 upon request). We can also mail them to you on a Master CD, provided that you pay an extra fee. The extra fee for mailing is determined by your mailing address.

How can I pay you for your services?
We accept all major credit cards and PayPal payment sent to sales@pulseaudiomastering.com. Before making a payment, please ensure that your physical address is confirmed with PayPal, otherwise the payment might be rejected and we won't be able to deliver the final masters. If you're new to PayPal and need help to setup your account properly please visit www.paypal.com or call them directly for info. If you have related questions you may also contact us and see if we can help you.